Due to the handmade and fragile nature of the majority of our products, we cannot offer refunds. However, in the event you receive a damage item from us, please contact us at info@whimsicalworldco.com. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return or refund question at info@whimsicalworldco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and try to make it right.